At Altairhey, we strive to deliver your order as quickly and efficiently as possible. Please review our shipping policy below for details on processing times, shipping options, and other important information.
1. Order Processing Time
- Processing Time: Orders are processed within 2-4 business days (Monday to Friday, excluding holidays). Once your order is processed, you will receive a confirmation email with shipping details.
- Order Cut-Off Time: Orders placed after 5 PM local time or on weekends/holidays will begin processing the next business day.
2. Shipping Options & Delivery Times
We offer the following shipping options based on your location:
- Standard Shipping:
- U.S., Canada, Europe: 7-15 business days.
- Other countries: 10-35 business days.
- Expedited Shipping (if available):
- U.S., Canada, Europe: 3-7 business days.
- Other countries: 5-15 business days.
Note: Delivery times may vary depending on your location, customs processing, and other factors beyond our control.
3. Shipping Costs
Shipping fees will be calculated at checkout based on the weight of your order and the shipping destination. Estimated shipping fees will be displayed before you complete your purchase.
4. Order Tracking
Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s website.
5. International Shipping
We offer international shipping to many countries. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the shipping cost.
6. Shipping Delays
While we do our best to meet the estimated delivery times, delays may occur due to unforeseen circumstances such as weather, customs clearance, or carrier delays. Altairhey is not responsible for such delays, but we will assist you in tracking the status of your shipment.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact our customer service team at support@altairhey.com within 14 days of the estimated delivery date. We will work with the carrier to resolve the issue as quickly as possible.
8. Order Changes and Cancellations
If you need to make changes or cancel your order, please contact us at support@altairhey.com within 24 hours of placing your order. Once an order has been processed or shipped, we may not be able to accommodate changes or cancellations.
9. Contact Us
For any shipping-related questions or concerns, please reach out to our customer support team at:
Altairhey Support Team
Email: support@altairhey.com